I cannot stand bad customer service! Especially in a bad economy. You charge people $5-$10 to dry clean an item and them you nickel and dime them when you destroy it?!
I dropped off a White House Black Market sweater to Sea Breeze Cleaners and Tailors in Wolcott, CT. A $100 dollar black sweater that went with all my writing conference outfits. The perfect black sweater.
It had a pin with a lace bow that I removed before taking it to the cleaners. It had 8 adorable gemstone buttons that closed the cardigan.
It was a beautiful sweater.
Until Sea Breeze got ahold of it.
They returned it to me with the gemstones missing from all 8 buttons. Just empty silver metal prongs. Seriously?!
I did not ask that they replace the sweater. I am a reasonable person. I asked that they fix their mistake. That they replace the gemstones or simply put on 8 plain black buttons. The guy at the register thought this sounded reasonable and told me the owner would call me Saturday.
The owner however was all about blaming me and the sweater. Yes, the sweater, for losing its gemstones. AMAZING. I’d spent hundreds of dollars on drycleaning at this place of “business.”
He even blamed me for bringing in the sweater, despite the dry clean written on the inner label. Evidently the buttons are considered “adornments” and there are signs all over the store that they are not responsible for adornments if there is a manufacturer defect. Um, since when are buttons adornments? And how do they determine a defect? If they ruin it, it’s “defective”?
Clearly his business is doing so well he can afford to treat his customers like crap. He tells me I have to bring in the gemstones (the ones he lost) and then he will have them put back into the buttons for me.
I just have to pick up the sweater from him, hunt down the proper size gemstones, purchase them, and then he will have his people glue them back in. Sounds like a ton of work for me when I DID NOT RUIN THE SWEATER.
He has the sweater. It would take his “tailor” an hour or two to track down the right gemstones and then another hour to replace them. It’s called MAKING THINGS RIGHT.
But the owner is so busy saying it’s not his fault, he can’t bother with fixing the problem. That’s on me. TO FIX HIS MISTAKE.
That is profoundly bad customer service. That is why he lost a customer.
Shame on you, Sea Breeze Cleaners!