When I ordered toner for my laser printer on March 1oth, when do you think it arrived?
I waited. And waited. I was absorbed in my manuscript revisions and trusted that it would arrive.
On March 17th, my printer said “low toner, please replace cartridge.”
But I couldn’t because my supplies never arrived from Office Depot.
So I called Office Depot. They looked into and apologized profusely. Said Conway their carrier needed to be contacted. Office Depot promised to call me in 2 hours with a status update. They credited me $25 for the aggravation. Okay, I was willing to give them a second chance. My MISTAKE.
Yeah, my phone never rang Saturday or Sunday.
I had to run out to Staples and purchase a toner cartridge and a new drum. $200 later, I can print my manuscript to send to editors on Monday.
But wait, it gets better.
Because after a colossal screw-up, the best way to make amends is to leave me a voice mail blaming me for the problem on Monday. Good job Office Depot!
Evidently, Office Depot’s new carrier, Conway, requires me to be home to sign for the delivery. BTW, I am home all day. So I think this is just bullshit. Oh and they don’t leave any notice that they attempted delivery anywhere. BULLSHIT!
The voicemail goes on to tell me “You need to call Conway and schedule delivery.”
Um no. I don’t. I placed a delivery order with Office Depot. It’s your damn job to get me my delivery. It is not my job to fix your mistake or to be blamed for it.
I called and cancelled the order. Of course, they told me I have to refuse the order when (IF) it arrives. Then they will credit my account.
Awesome. Just awesome.
This means another headache because Office Depot cannot do ANYTHING CORRECTLY. I am just going to call my credit card and dispute it.
Office Depot I sentence you to an eternity on my “Shame on You list.”
I will never ever conduct business with your shittastic company again.
Shame shame shame on you for your EPIC fail and your refusal to take any culpability for your actions.