Dunkin Donuts Debacle


Let me preface everything with this: Patience is a virtue, dumbassery is an annoyance.

This morning I spent 8 minutes in Dunkin Donuts. There was only 1 old lady in front of me in line.

What was the hold up?

The D&D employee took her time greeting the old lady and making small talk. That accounted for about 3 minutes of the time I wasted. But I’ll be kind and allow for that extra time spent on the elderly.

The rest of the time was due to the complete dumbassery of the D&D employee. I get that we all make mistakes, but nine mistakes with one customer?!

And of course it was me.

Here’s how it went down.

I ordered a medium coffee with cream and 2 Sweet N Low and 1 glazed chocolate donut.


Problem #1: The D&D employee appears to have never used a cash register before. She hits about 5 buttons and then frowns at the machine. She starts talking to herself about how, “That’s weird,” and “I can’t believe I’m having so much trouble.” I stand for about 3 minutes waiting for her to figure this out.

The total comes to $3.29.

I hand her a five dollar bill.

Problem #2: She slams the cash register without giving me my change. I’m perplexed, but I’m trying to believe she’s not brain dead. So I figure she’ll hand it to me after she prepares my coffee.

Despite several teen employees coming in and out of the back area this 50-something-year-old woman is working the cash register, the coffee and the donuts. None of which does she does successfully.

Problem #3: One person clearly overwhelmed and no one helping.

Problem #4: She goes to get my donut and says chocolate frosted. No! Glazed.

Problem #5: She goes to get my coffee and has to reconfirm cream and two sweet and low. OMFG, please kill me now.

Problem #6: She’s doing everything slowly and still screwing it up.

Problem #7: She puts my coffee and donut on the counter and says, “All Set.” No change given.

Problem #8: I have to ask for my change, which requires her calling a teen from the back area to come open the register. Another two minutes.

She apologizes. I try not to be a bitch. Really I do. I say, “Everyone has a a bad day, I guess.” She replies, “No, everything was fine up to now.”

I’m wondering what her definition of fine is. God only knows what the old lady in front of me got in her coffee.

I walk out to the car, drive to the eyebrow waxing place, and realize I have 30 minutes to kill. So I drink my coffee. After I finish my coffee, I go for my donut.

Problem #9: I reach for my chocolate glazed donut and find two chocolate glazed donuts in the bag. I only paid for one. But that’s her screw up. So I eat both donuts and wonder how that woman survives during the morning rush.


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12 Responses to Dunkin Donuts Debacle

  1. crubin says:

    I’m a Dunkin Donut fan, but I’m not sure the reward of an extra donut would have subdued me or not after that experience. Of course, I probably am not one to talk, considering I recently spilled all my soda over the movie concession stand counter and cash register when there was a huge line behind me. It’s a wonder my teenage son, who was with me at the time, will still be seen in public with me ๐Ÿ™‚

    Thanks for an entertaining post!

    • Glad you liked the post Carrie. Sometimes I have to vent. Unfortunately, the extra donut was the only mistake she made in my favor. ๐Ÿ™‚ I’m okay with up to 3 mistakes. After that I just can’t.

      At least you only made one mistake. And I bet you apologized. She only apologized after the 7th mistake. ๐Ÿ˜›

  2. Your observation skills are in serious tact, Kourtney! Love it. Hope you enjoyed those confectionaries with gusto. ๐Ÿ™‚

  3. It's the little things that make life great.berry says:

    Well you won . Two donuts. Don’t forget.

  4. It's the little things that make life great.berry says:

    You got free donuts. Jokes on her.

  5. snagglewordz says:

    She replies, โ€œNo, everything was fine up to now.โ€

    I had to lol by this point. Good grief! I wonder what kind of damage that lady is doing to the business. You showed remarkable restraint in the circumstances. ๐Ÿ˜€

    • Thanks. I live in a small town so I try to be my best self in public. There’s no anonymity here. I think if I still lived in NYC,I would have walked out long before the order finished. ;P

      I can’t imagine how many irate customers leave their during the morning rush hour. ๐Ÿ™‚

  6. indiaphare says:

    This made me laugh a lot though I’m guessing it wasn’t funny at the time! You are very patient – I would have had a hissy fit I fear.

    • At the time,part of me was stunned by the incompetence and lack of any recovery on her part as she floundered further and further with the order. The other part of me was screaming to lunge over the counter and shake her back to sensical. ๐Ÿ™‚

      But hissy fit was coming if she didn’t give me the change. Then I would have pulled a Grandma and barked for the Manager. ๐Ÿ˜›

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